TOP-ARTICLE Customer Relationship Management
“Thank you for having been our customer!”
The art of actively say good-bye to customers
Dr. Andreas Lucco, Peter Tüscher
Customer relationship management in many companies focuses on acquiring new customers and securing the loyalty of their existing clientele. As it is well known, this is what assures business success. But that is not all. The active termination of a customer relationship, i.e., by the provider, is a component which should not be neglected as the results of a study in the Swiss telecommunications industry confirm.
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Read article
Jan Henning Kock, Jörg Hermes
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Consumerization is finally pushing social software into corporations
Read article
Christoph Eikmeier, Dr. Volker Rieger, Erwin Weber
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Unified Communications simplify day-to-day
Read article
Dr. Andreas Gerwens
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How to achieve a smooth transition to the next technological generation
Read article
Karsten Knüttel, Manfred Schmitz
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A seamless service experience achieved with a core network strategy and migration steps using the principle of ‘always best connected’
Read article
Julia Struck, Thomas Grota, Wilfried Wüst
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Cross-media platforms as the basis for new business models in the media industry
Read article
Andreas Westendörpf, Mark Brinkmann
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From IT manufacturer to a factory for virtual infrastructure services
Read article
Dietmar Springer, Gianfranco Pizzata
An Ideal Spot
Social network services can provide mobile network operators with access to an attractive new business opportunity
Read article
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Read article
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Read article
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Banks and insurance companies can use Next Generation Networks to combine the benefits of individuality and standardization
Read article
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Read article
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Read article
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Or: Is There a Trend Towards Low-end Software Tools?
Read article
Claus Eßmann, George Salisbury
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Read article
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Concentration on the infrastructure obstructs the view of concrete application scenarios using the digital radio standard for government agencies
Read article
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Read article
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About the importance of realistic technology assessments for the identification of growth potential
Read article
Clemens Aumann, Renate Zmrzla, Rolf Kuppler
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The ups and downs of long-term customer relationships
Read article
Annette von Butler, Joachim Lang
Focus on Growth Curves
How “Total Workforce Management” can be usedto achieve a flexible manpower mix
Read article
Erich Haase, Rolf Lichter
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Automotive suppliers are benefitting from globalization, innovation, and restructuring
Read article
Dr. Volker Rieger
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How mobile network operators can exploit new growth potential in M2M by using long-tail business models
Read article
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Read article
Alexander Meissner, Christoph Behrendt, Frank Lorbacher
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Read article
Falk Schröder, Stefan Gärtner
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Read article
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Growth strategies and frameworks following late entry into mobile markets
Read article
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…or has it long since left for telecommunications in emerging markets?
Read article
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Characteristics of Efficient EAI Solutions in an SOA Landscape
Read article
Mobile Network Companies in an All-Round Check
Business Continuity Strategies Aim to Prevent IT Worst-Case Scenario from Happening
Read article
Lothar Brozy
Revision of the German Insurance Contract Act (Versicherungsvertragsgesetz) – An Opportunity in the Competitive Environment?
Regulation Must Not Be Regarded Solely as a Troublesome Duty
Read article
Jochen Hornung
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Consulting Challenges in the Automotive Industry
Read article
Interview
Who? how? what? He who does not seek stays stupid!
Web 3.0 technologies make efficient knowledge management possible
Read article
Dr. Eckart Pech
Time travel...
...into the web of tomorrow: ubiquitous and less intrusive
Read article
Falk Wöhler-Moorhoff
Multimillion Dollar Babe
The Semantic Web Promises a Wealth of Application Potential
Read article
Arkadiusz Skiba, Miriam Mertens, Rolf Kuppler
Customer, take control!
The participative web facilitates new models of work division in both innovation and production
Read article
Frank Arndt, Steffen Scheller
The Art of Combination
Semantics deliver added value to Business Intelligence systems
Read article
Dr. Christoph Tempich, Ralph Hiob, Thomas Grota
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Read article
Dr. Christoph Tempich, Dr. Volker Rieger, Philipp Bodenbenner
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How companies are utilizing the industrialization of knowledge-based value creation
Read article
Falk Schröder, Guy Alain Djopmo Komguep
High-Altitude Flight
The ICT industry embraces new paths for value creation
Read article
George Salisbury, Sebastian Krems
“Eye 8 a been 4 t”
Semantic Web developments are increasing the pressure on telecommunications network operators
Read article
Hilmar Woyczechowski
Using all senses
Multimodal interaction brings the World Wide Web closer to reality
Read article
Dr. Andreas Zeuch
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Essay: Web 3.0 isn't a crystal ball either
Read article
