Andreas Penkert
Andreas Penkert works as a Senior Consultant in the field of CRM. Before joining Detecon, he gained several years of professional experience in the areas of customer service management, contact center management, project management, and key account management. His consulting expertise covers the main points of customer service processes and management, quality management and reporting, organization of service units and restructuring, change process management, and CRM innovation.
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Carsten Schulz
Carsten Schulz is an expert for CRM and call centers. He heads the Global Competence Team CRM. His more than ten years of experience as a consultant for CRM and call centers have led him to focus his consulting work on innovative CRM and service strategies, customer care organization, and outsourcing. He has developed various loyalty concepts and built up a leading multi-partner awards program.
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Tobias Kress
Tobias Kress works as a Senior Consultant in the area of CRM and is a specialist in the field of financial services. He has gained his more than ten years of professional experience in positions with banks and corporate consultancies. His work focuses on CRM and customer care strategies as well as service and sales strategies differentiated according to customer value.
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