Alexander Meissner
Alexander Meissner has been working on the development of process-related controlling concepts for four years now. He concentrates on the structure of performance measurement systems for service processes and the integration of external customer perspectives into the clients’ internal process perspectives to enable their market-oriented management.
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Dr. Roland Keil
Dr Roland Keil has been a Managing Consultant at Detecon since 2008 where he studies issues of effectiveness and efficiency of companies in the Competence Practice Operations and Performance. After working as an academic at the University of Frankfurt am Main, he spent more than ten years in strategy development and process management at the Deutsche Telekom corporation and in product management of T-Systems. Roland is qualified as a Senior Assessor in accordance with the Excellence Model of the European Foundation for Quality Management (EFQM) and utilizes frameworks of the Telemanagement Forum (eTOM, SID) in his projects.
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