Set up a reporting system: Provide company-wide transparency on process and quality performance based on prioritized and clearly defined KPIs, and put reporting mechanisms in place.

Conclusion and Outlook

Hands-on experience in shaping and developing control logic reveals scope for coaching. Smart reporting systems can be of assistance, but fuzzy logic is still needed to help understand what is going on. When top managers agree, the basis for convincing them of the need for a transformation model to achieve strategic goals has been achieved. It will always lead to the above-mentioned organization of the company’s output being led by an invisible hand and working hand in hand. This is where savvy control logic comes in. The process design must on the one hand abide by the inner logic of the people involved. On the other, it simultaneously focuses on the aims of the strategic goals. This is the point of showing the process to be a part of the strategy. Measuring performance indicators is not limited to specific departments and experts. It is an expression of linkage between departments and a result of collaboration, with invisibility turning into transparency. End to end sells.