Andreas Penkert
Andreas Penkert works as a Senior Consultant in the field of CRM. Before joining Detecon, he gained several years of professional experience in the areas of customer service management, contact center management, project management, and key account management. His consulting expertise covers the main points of customer service processes and management, quality management and reporting, organization of service units and restructuring, change process management, and CRM innovation.
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Carsten Schulz
Carsten Schulz is an expert for CRM and call centers. He heads the Global Competence Team CRM. His more than ten years of experience as a consultant for CRM and call centers have led him to focus his consulting work on innovative CRM and service strategies, customer care organization, and outsourcing. He has developed various loyalty concepts and built up a leading multi-partner awards program.
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Tobias Kares
Tobias Kares – holder of a commercial degree with a major in controlling – has been working in the consulting field for more than six years. He has been a Management Consultant and a member of the PLM Competence Team since 2008. His primary tasks revolve around product meta-models, product development, and product lifecycles. Before coming to Detecon, he worked on corporate projects related to the topics of fast close and Sarbanes-Oxley Act at Deutsche Telekom AG for four years.
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