TOP-ARTICLE CRM, Sales & Service
The End of the “Watering Can Principle”
Every customer receives the service he deserves
Andreas Penkert, Carsten Schulz, Tobias Kares
Nowadays companies can‘t offer every customer equal, best possible service quality, this would be neither economically nor appropriate. Integrated formulation for customer equity calculation serve as a basis for individualized and differentiated Customer Services.
Read article
NEW ARTICLE Organization
Anna Kuruvilla, Raffaela Wintergerst, Rü
The Value of Value
Corporate culture as a strategic success factor
Read article
Christine Klein, Nicole Panchyrs, Philipp
Mayflies and Legends
Differentiation of organizational structures and proces...
Read article
Borsu Soltani-Shirazi, Daniel Stengel, Thomas
Internal Control Systems as a Point of Differentiation
Current situation and optimization approaches
Read article
Dr. Philip Hucke, Dr. Stephan Wygoda, Nicole
The Lego Principle
Organizational design as an intermediary between cost p...
Read article
ARCHIVE Organization
Reinhard Schmitz, Wolfgang Löffelsender
Strategy Driven Process Concept
Impacts and Benefits for Telco Industries
Read article
Holger Hasenstab
Backward Somersault
Standardization Drives Insourcing as Opportunity in the Crisis
Read article
Raffaela Wintergerst, Stephan Berninger
Best People
Performance Review and Talent Management Generate Transparency Regarding Management Potential
Read article
Peter Prügelhof
The tower of strength
Sustainable human resources policy ensures performance in times of crisis
Read article
Christiane Eckardt
In the Beginning Is the E-mail
An appeal to assume responsibility for your communications
Read article
Interview
The Rabbit in the Hat
Process analytics provides intelligent meshing of processes and IT
Read article
Alexander Meissner, Dr. Roland Keil
Good Performance, Poor Performance
Performance transparency in processes as a building block to success for telecommunications companies
Read article
Andrej Budo-Marek
Putting On the Euro Glasses
IT controlling makes a decisive contribution to business orientation and efficiency management
Read article
Christian Barte
The CFO’s New Clothes
Opportunities for Chief Financial Officers in the telecommunications industry to take on a new leadership role
Read article
Dr. Gisela Löbel
Clarity of Vision Guaranteed
How to design correct, transparent and understandable performance indicators
Read article
Armin Fischer, Joerg Borowski, Michael Fritsch
Get connected!
Opportunities for Operators in the converging Gaming and Telco markets
Read article
Christian Frefel, Dr. Laura Georg
Safety First
Information Security as Means to Position Banks on the Market
Read article
Mario Derstroff, Sergei Holmeckis, Tobias Kares
Key to the Telco Product
Procedural models and process blueprints support the sustainability of telecommunications companies
Read article
Chin-Gi Hong, Dr. Julius D. Golovatchev, Sergei Holmeckis
Speed Zones
How to find the ideal balance between “Fast” and “Right” in product lifecycle management
Read article
Johannes Ewers
The Secret Is in the Mix
Business mashups getting ready to revolutionize business process automation
Read article
Jens Rese, Konrad Kania, Oliver Wolschon
The Crisis as Opportunity
Consolidation on the market for telecommunications network equipment supplier
Read article
Björn Menden, Dr. Stephan Wygoda, Nicole Panchyrs
Regarding Lions and Gazelles
Consolidation as stimulus for organizational integration
Read article
Andreas Penkert, Carsten Schulz, Tobias Kress
Excellently networked instead of merely connected
Consolidation Scenarios unleash efficiency potential in Customer Service
Read article
Dr. Andreas Lucco, Peter Tüscher
“Thank you for having been our customer!”
The art of actively say good-bye to customers
Read article
Dr. Christoph Nienaber
What Is Left of the Ivory Tower?
On the necessity of iteratively consolidating visionary ideas in transformations
Read article
Birger Steinbrück, Christian Grosenick, Joachim Lang
All a Matter of Timing
Total Workforce Management is of interest for operating companies within PPP models
Read article
Dr. Roland Keil, Ralph Hiob
Opposing the Men in Gray
Deceleration Can Have a Positive Effect on Effectiveness and Efficiency in Companies
Read article
Eva Bungert
Obstacle Course
Concerning the Difficulty of Making up Lost Ground in Competition without Stumbling
Read article
