TOP-ARTICLE CRM, Sales & Service
The End of the “Watering Can Principle”
Every customer receives the service he deserves
Andreas Penkert, Carsten Schulz, Tobias Kares
Nowadays companies can‘t offer every customer equal, best possible service quality, this would be neither economically nor appropriate. Integrated formulation for customer equity calculation serve as a basis for individualized and differentiated Customer Services.
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NEW ARTICLE Organization
Anna Kuruvilla, Raffaela Wintergerst, Rü
The Value of Value
Corporate culture as a strategic success factor
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Christine Klein, Nicole Panchyrs, Philipp
Mayflies and Legends
Differentiation of organizational structures and proces...
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Borsu Soltani-Shirazi, Daniel Stengel, Thomas
Internal Control Systems as a Point of Differentiation
Current situation and optimization approaches
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Dr. Philip Hucke, Dr. Stephan Wygoda, Nicole
The Lego Principle
Organizational design as an intermediary between cost p...
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ARCHIVE Organization
Judith Huther-Fries, Dr. Gerhard Wohland
Trans-methodical Project Management (Part II)
The Resistant Nest – the environmental requirements
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Judith Huther-Fries
Trans-method Project management (Part I)
Standard and Freestyle in Project Management
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Dirk Bialucha, Helmut Bremicker, Peter Bickel
Using a new ERP system as the trigger for business process modeling
the road to a joint understanding of processes
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Wilfried Kessler
Less complexity and lower costs through platform consolidation –
transformation management in operations
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Beate Hofferbert-Junge, Bernd Ettelbrück
Successfully transforming organizations –
the modern pentathlon for companies
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Interview
Interview with J. Döring, Siemens Com
an insight into the “Transformation Program”at Siemens Com
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Annette von Butler, Detlef Mergelmeyer
Leading in Change –
management as the key to success in change processes.
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Dr.Sven Rohte, Frank Weyrich, Jochen Dinger
The way to excellence –
About the importance of new organizational structures for established Telco companies
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