DMR | Detecon Management Report
TOP-ARTICLE Customer Relationship Management
Keeping the Passion Alive
The ups and downs of long-term customer relationships
Clemens Aumann, Renate Zmrzla, Rolf Kuppler
Lots of companies are almost perfect when it comes to acquiring new customers – but how do I continue to grow with them once they’ve been acquired?
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NEW ARTICLE Customer Relationship Management
Alexander Meissner, Christoph Behrendt,
Perfect Curves
Telecommunications companies are using market-oriented...
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Jochen Hornung
Diagnosis: Customer Value...
Consulting Challenges in the Automotive Industry
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Frank Arndt, Steffen Scheller
The Art of Combination
Semantics deliver added value to Business Intelligence...
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ARCHIVE Customer Relationship Management
How to get more satisfaction – for the customer
Customer centric processes provide the competitive edge
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Christian Jost, Frank Faust
Staying one step ahead
Customer communication tailored to suit and benefit the customer
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Christian Jost, Joachim Hauk
Paving the way to customer centricity
CRM Strategy – Directions for a customer-driven service provider
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