TOP-ARTICLE Process Optimization & Performance Management
Empathy for the Customer
Subject-oriented business process management provides high-speed creation of transparent offers
Holger Biermann, Klaus Hollnsteiner, Reinhard Schmitz
S-BPM is a process description method which takes into account the living process, including communication among the involved parties. Using it in the offer process ensures that the offer truly reflects the original wishes of the customer.
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ARCHIVE Process Optimization & Performance Management
Daniel Beckert, Dr. Philip Hucke, Marc Wagner
Sliced or unscliced?
Systematic implementation assures the success of the shared services center in practice
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Dr. Andreas Lucco, Dr. Simone Kansy, Peter Tüscher
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Communication transformation towards customer service of the future
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Jutta Funk, Stephanie Felgentreff
„You steer – but I‘ll shift gears!“
Measuring the success of social media activities
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Interview
Manfred Strifler, Deutsche Telekom AG:
Employees at the Central Core of a Secure Corporate Culture
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Stephan Berninger, Yujin Schmidt
Flying Blind Around the World
International compliance in HR projects
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Andrej Demko, Beate Meiß, Dr. Laura Georg, Frank Hebestreit
Being Prepared for the Worst
Business continuity management enhances the chances for survival
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