DMR | Detecon Management Report
TOP-ARTICLE Reorganization & Post Merger Integration
No More Music While on Hold
Service culture 2032 characterized by self-service
Andreas Penkert, Carsten Schulz, Tobias Kress
The vision of service in 2032 foresees a world in which customers first and foremost help themselves. The challenge for companies lies in the intelligent interaction of multi-touchpoint options.
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ARCHIVE Reorganization & Post Merger Integration
Dr. Philip Hucke, Moritz Grüner
The Alignment Paradox
If strategy and structure are in optimal alignment with each other, innovation has to fight for its place
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Björn Menden, Dr. Steffen Oehler, Dr. Stephan Wygoda
Less Is More
Organizational design from an aesthetical point of view
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