DMR 03/2009
Transparency
Published on 18.09.2009
The recent incidents involving data scandals have once again fanned the flames of the discussion regarding greater transparency on the part of companies. A closer look reveals that there are two sides to corporate transparency: one element is the external side which aims at instilling credibility and trust on the part of the general public, but there is also an internal component. Within a company, all of the concepts and instruments which help to recognize errors more quickly, to accelerate processes, and to share knowledge have a positive impact on transparency. All of this offers a broad field for exploration by our authors. They look closely at the perspectives of a society-oriented corporate management as well as at the contribution which every individual can make to more transparency in e-mail communications. Other topics in this issue describe ways to manage costs more effectively, to keep your data up to date, and to maintain a steady course for your processes.
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Summary of the contents
Daniel Henkel, Dr. Wolfgang Knospe, Peter
The Transparent Customer
Balancing act between service optimization and data pro...
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Christiane Eckardt
In the Beginning Is the E-mail
An appeal to assume responsibility for your communications
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Interview
The Rabbit in the Hat
Process analytics provides intelligent meshing of proce...
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Alexander Meissner, Dr. Roland Keil
Good Performance, Poor Performance
Performance transparency in processes as a building blo...
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Andrej Budo-Marek
Putting On the Euro Glasses
IT controlling makes a decisive contribution to busines...
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