DMR

Iamb or Dactyl?

Sinan Isitan — Thu, 15 Dec 2011 09:27:36 +0100

Service level agreements (SLA) and their measurement play a major role in the realization of effective outsourcing management.If the strategic goals of the SLA and the metrics for measuring the goals are aligned, this carefully considered selection supports goal achievement.

Green Gold

Dr. Holger Schwarz, Manfred Schmitz — Thu, 15 Dec 2011 09:16:33 +0100

Provisions for green telecommunications are rarely found in managed service agreements. Quite the opposite: the goals defined by network operators towards managed service providers can have a counterproductive effect and block energy savings. New methods for the appraisal of an outsourcing quotation must be found so that the environmental elements are given due consideration and incorporated into the pertinent SLAs.

Expedition to the IT Kingdom

Johannes Ewers — Thu, 15 Dec 2011 09:02:03 +0100

Everything is straightforward in theory, but it can all look completely different in practice – aligning IT projects with user requirements is evidently not as simple as you might think! Agile, adaptive processes are a potential source of optimization.

Reality Check

Axel Stinsmeier — Thu, 15 Dec 2011 08:50:41 +0100

Target alignment in the early phases of the product development processes pays for itself. Close coordination between purchasing and development is especially conducive to transparency and security in planning.

Traveling the Back Roads

Bernd Jaster, Marcel Berneaud, Martin Jeske, Sebastian Zeeb — Thu, 15 Dec 2011 08:27:09 +0100

The provision of complex corporate software in the cloud is a temptation to every user. No investments, no waiting time, and no IT expertise – software as a service (SaaS) is a dream come true for the business departments: the application from the wall outlet. People in charge of IT, on the other hand, fear a coming nightmare. Reservoirs of data are springing up all over the cloud, structured in divergent data models and using incompatible interfaces. The discipline of enterprise data management which took so much effort to implement is facing ruin.

Aligned United

Dr. Christian Krämer, Sascha Schuhmann — Wed, 14 Dec 2011 14:50:18 +0100

Committed orientation of market players and their mobilization in the direction of a common objective are success factors in any situation where cooperation is especially critical. Case studies from the industries automotive, ICT, and government illustrate typical challenges and paths to solutions during collaboration.

Alignment is for everyone ...

Marc Alexander Conrad — Wed, 14 Dec 2011 13:44:20 +0100

Strategic business-IT alignment is an integrated management approach which is equally useful on both the business and IT side of operations. When it has been adapted to the corporate environment, its effects can spread within the structural and procedural organization to bring about optimal results.

The Alignment Paradox

Dr. Philip Hucke, Moritz Grüner — Wed, 14 Dec 2011 12:57:55 +0100

Whenever talk turns to alignment, the question arises as to where and how innovation can find any place at all within the framework of an “aligned” strategy and structure. The history of business can point to several examples of dominant market leaders who have paid the price of bankruptcy for their alignment with their current business. The challenge is to use alignment to optimize the company without losing sight of the risks and opportunities resulting from a changing environment around the company!

Draining Project Swamps...

Norbert Lange — Wed, 14 Dec 2011 12:32:57 +0100

Feel the Customers’ Pulse!

Dr. Wolfgang Knospe, Marc Alexander Conrad — Wed, 14 Dec 2011 12:10:41 +0100

Customer needs and the services and products offered by companies often fail to connect. Yet mobile network operators are sitting right at the source of the relevant information – the network.

Alarm for the COO

Christian Dietze, Jochen Drepper, Johannes Eigenseer — Wed, 14 Dec 2011 11:44:49 +0100

Whenever a strategy is implemented, the division “Operations” has a key role to play. The meshing of requirements and management of operational business activities in alignment with strategic goals, however, are constant challenges for the COO. Support can come in the form of a scorecard based on the process standard eTOM.

One Fits All

Lutz Jarbot — Tue, 27 Sep 2011 13:43:17 +0200

Single RAN architecture, a strict approach to the realization of the multi-standard platform idea, can provide today an answer to the requirements of future wireless standards and services. Many mobile network operators, taking “Manage complexity, improve efficiency” as their motto, have made Single RAN a component of their modernization strategies. Single RAN paves the way to more simplicity in the realization and operation of mobile networks through the utilization of the software defined radio concept.

A Plea on Behalf of Simplicity

Hans Erik van Elburg, Theo van Aalst — Tue, 27 Sep 2011 12:57:26 +0200

Pay TV is becoming increasingly important on a world wide scale, as TV advertising revenues are stabilizing or even decreasing, and as revenues have to be shared by more and more players. Pay TV requires CA/DRM, to protect services, content and revenues. Systems providing this protection show a highly developed level of being proprietary.

The Taste …

Bastian Gilles, Jürgen Nguyen — Tue, 27 Sep 2011 12:23:04 +0200

Tablet PCs make life simpler – for users, anyway. Their integration into the corporate infrastructure causes some headaches for the IT managers, however.

No Implementation, no Bonuses

Dr. Oliver Krause — Tue, 27 Sep 2011 11:18:35 +0200

Right from the start, programs for performance improvement are under a high pressure concerning results and delivery time. In the end there often little sustainable outcome. A sustainable performance management is required to address disillusioned managers and employees. An important aspect is to establish common responsibilty to achieve function-overarching goals and thus to avoid suboptimization. Effective performance management systems map the relations between critical success factors, enterprise structure and projects for performance improvement.

Less Is More

Björn Menden, Dr. Steffen Oehler, Dr. Stephan Wygoda — Mon, 26 Sep 2011 15:13:53 +0200

Simply beautiful – that’s how to articulate the major challenge for contemporary organizational design. Or even better: clear, simple, coherent. Yet it is not a question of simplification for its own sake, but rather the reorientation of the organizational structures aimed at realizing a sustainably effective and efficient telco business. Development in the direction of NGN is one of the drivers and enablers, perhaps even the decisive one.

On Your Way to Service Excellence

Dr. Andreas Lucco, Peter Tüscher, Simone Kansy — Mon, 26 Sep 2011 14:25:37 +0200

The human factor is a key component of service excellence, which is why the appropriate use of supporting technologies is dependent on the customer emotional potential and the performance of the service itself.

Being Successful in the Information Jungle

Dr. Gisela Löbel — Mon, 26 Sep 2011 13:18:45 +0200

Managers of leading companies are making increasingly greater use of findings from complex data analysis processes as an enhancement to their classic financial performance indicators so that they can secure the best possible market position for their companies and generate maximum business benefits. However, they must find ways to deal with the inevitable rise in complexity. New technologies and organizational measures are becoming more and more capable of fulfilling the desire for simplicity.

‘Tis More Blessed to Receive than to Search

André Deuker, Clemens Aumann, Dr. Andreas Albers, Hannes Duschinski — Mon, 26 Sep 2011 11:28:23 +0200

Using smart agents dramatically reduces the search efforts for customers. Simultaneously, manufacturers and retailers benefit from more detailed knowledge of their customers and the chance to present their products and services in real time and everywhere, while also aligning the interaction with customers to conform with their own brand image.

Simply True

Roland Horne — Mon, 26 Sep 2011 11:09:50 +0200